Merchandise returns

Policy regarding non-opened merchandise being returned for reimbursement.

You can request an RMA to return non-opened merchandise within 30 days from your purchase under the following conditions:

  1. Your request must be accompanied by your proof of purchase (invoice).
  2. Boxes which are damaged, labels or marked in any ways will not be accepted.
  3. Must be returned at your own expense.
  4. A restocking fee will apply on all returns and final approval remains with FPC management.

    Return request form

    It is important to note the serial number of the defective cartridge. FPC will pay return shipping costs for defective products or an error on our part. Any other return will be at the sender's expense. Note that a 20% fee will apply for a return to inventory.

    Please note that this PDF form can be completed, printed and then sent by email or by facsimile. Download the return request form here. 

    For all replacements and returns, please contact our customer service department.

    450-818-6969 extension 207
    Toll free line : 1-855-627-3939