Onsite technical service
Technical service for customers
As a service provider, we offer onsite technical service for:
- Printers and printing Supplies
- Interac terminals
Our customers are more than satisfied with our interventions because their technical problems are solved in less than 4 hours after they placed their service call!
Here are some key features of our onsite service:
- Perfectly bilingual customer service agents
- Resolution in less than 4 hours
- Simple and effective billing
- Low hourly rate
Technical service for businesses (outsourcing service)
You are a business or a retailer? We have what you need. We already offer thousands of both businesses and retail locations onsite service throughout Quebec and Ontario with the help of our network of qualified technicians.
Our customer service team at work for you
FPC's bilingual and professional customer service agents will work hand in hand with our technicians to assure your complete satisfaction both before and after your purchase.
Our fully bilingual, courteous and knowledgeable dispatch team work closely with field technicians to ensure fast and efficient service. Working from 20 points of service and managed trough service industry technology and GPS vehicule tracking guarantees the best service possible for our customers.
Quality onsite service for your customers
Our teams achieve over 95% efficiency ratings on 4-hour target response times, servicing POS terminals, ATMs, printers, copiers, cartridges and more.
FPC Multitech Services has developed a fast and reliable service team through its network of technicians and strategic partners. In doing so, we are able to provide businesses with experienced technicians who can service their equipment, even in the most remote locations. Our service team is available seven days a week from 8am to midnight. Servicing over 15 000 retailers has enabled us to build a strong structure, which businesses can rely on for rapid service to minimize their down time or that of their customers. Our teams achieve over 95% efficiency ratings on 4-hour target response times.
A coverage area that suits your needs
Our network of technicians cover a very wide geographical footprint which reaches 95% of the population of Ontario and Quebec.
Our points of service are located in areas so as to minimize travel times and optimize part supplies to our technicians in the field. Using the latest service software and GPS tracking and working over 20 service points in Quebec and Ontario, we not only reach customers in metropolitan areas, but remote areas such as Timmins and Thunder Bay in Ontario or Saint-Georges-de-Beauce and Rimouski in Quebec.