Terms and conditions

Terms and conditions

FPC Multitech Services provides the FPC Multitech Services Web site (including all pages and content under domain name multitechservices.ca) subject to your compliance with the terms and conditions below. Please read this before accessing FPC Multitech Services site. By accessing FPC Multitech Services site, you agree to be bound by the terms and conditions below. If you do not wish to be bound by these terms and conditions, you may not access or use the FPC Multitech Services site.


While visiting the FPC Multitech Services Site, you may not post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the FPC Multitech Services Site in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the FPC Multitech Services Site or the Internet, post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component, upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the FPC Multitech Services Site which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder. 


FPC Multitech Services has no obligation to monitor the FPC Multitech Services Site. However, you agree that FPC Multitech Services has the right to monitor the FPC Multitech Services Site electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate the FPC Multitech Services Site properly, or to protect itself or its users. FPC Multitech Services reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this Agreement. 


FPC Multitech Services cannot insure or guarantee privacy for its users. It is therefore recommended that this service not be used for the transmission of confidential information. Any such use shall be at the sole risk of the user, and FPC Multitech Services and its affiliate and related companies shall be relieved of all liability in connection therewith. 

Limitation of Liability

FPC Multitech Services takes no responsibility for the accuracy or validity of any claims or statements contained in the documents and related graphics on the FPC Multitech Services Site. Further, FPC Multitech Services makes no representations about the suitability of any of the information contained in the documents and related graphics on the FPC Multitech Services Site for any purpose. All such documents and related graphics are provided without warranty of any kind. In no event shall FPC Multitech Services be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available from the service. 


If you are dissatisfied with the FPC Multitech Services Site or with any terms, conditions, rules, policies, guidelines, or practices of FPC Multitech Services in operating the FPC Multitech Services Site, your sole and exclusive remedy is to discontinue using the FPC Multitech Services Site. 

Confidential Information

You authorize FPC Multitech Services to collect from any party and to retain all relevant information relating to your use of the FPC Multitech Services Site, and you hereby authorize any party to provide us with such information. You understand and agree that unless you notify FPC Multitech Services to the contrary by e-mailing us, you further authorize FPC Multitech Services to disclose, on a confidential basis, to any party with whom FPC Multitech Services has business relations all relevant information relating to your dealings with us and the FPC Multitech Services Site. 


You agree to defend, indemnify and hold FPC Multitech Services and its affiliate and related companies harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of this Agreement by you or users of your account, or in connection with the use of the FPC Multitech Services Site or the Internet or the placement or transmission of any message, information, software or other materials on the FPC Multitech Services Site or on the Internet by you or users of your account. 


FPC Multitech Services ® and other names, logos and icons identifying FPC Multitech Services products and services referenced herein are trademarks or registered trademarks of FPC Multitech Services. All other product and/or brand or company names mentioned herein are the trademarks of their respective owners. 


The FPC Multitech Services Site originates in Canada. 


This Agreement, including any and all documents referenced herein constitute the entire agreement between FPC Multitech Services and you pertaining to the subject matter hereof. FPC Multitech Services’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein. The parties have required that this agreement and all documents relating thereto be drawn up in English.

Shipping policy

All orders will be shipped via carrier FPC Multitech Services’ discretion. Your order may arrive by two separate carriers depending on which products are purchased and the ship to location. The carriers FPC Multitech Services uses includes Purolator and Canpar. The customer must be present at the shipping location between regular business hours in order to receive his parcel. FPC Multitech Services is not responsible for missed deliveries. A second delivery attempt may incur extra charges. Orders may not be shipped to P.O. boxes. All orders under $100.00 and shipped to Quebec or Ontario will be charged at 7.99$ flat rate shipping fee. All orders from other Canadian provinces will be charged 9.75$ flat rate shipping fee regardless of order amount.


Return policy

In-stock items can be returned for a complete credit within 30 days from date of purchase. The returned item must be in its original not opened packaging. Proof of purchase must be supplied. If you are not satisfied with our product, FPC Multitech Services can reimburse or exchange the ordered item in accordance with our guarantee policy. Contact our customer service to obtain return instructions. All the products must be returned in their original packaging including all manuals, parts and accessories as well as a copy of the invoice or packing. Incomplete parcels or packages will be refused. All costs associated with the return of a product will be assumed by the customer except if the product is defective or if we have made an error in the order. In these cases, we will ask a carrier to pick up the merchandise at your home or office and we will assume the delivery fees of any replacement product shipped. Once the returned merchandise has been inspected, a credit will be issued.

Guarantee Policy

FPC Multitech Services guarantees that all our products shall be free from defects in material or workmanship. In the unlikely event that you encounter a problem with our products, FPC Multitech Services will either reimburse or exchange the product and we will provide necessary repairs incurred as a direct result of our defective product free of charge. FPC Multitech Services’ liability under this guarantee is limited to the reimbursements stated above.